PLEASE NOTE: Official emails from us, come from our domain name. e.g., email@example.com & not free sites.
Be aware that we do NOT support the use of generic public domain emails made to look like us e.g.,A.NAME [at] ERTSAR@gmail.com
(On occasional and rare instances the ONLY such email we have used is firstname.lastname@example.org but regularly it is HQ [at] ert-sar.com)
This goes to a few officials and the suitable senior will get back to you.